Frequently Asked Questions

Contact one of our professional representatives for availability: 941-727-3311 or info@ustentrental.com

 

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Do I need to be home when the rentals are delivered?

Do I need to be home when the rentals are delivered?

It is recommended but not a necessity. Please make payment arrangements ahead of time and coordinate with our sales staff as to where you would like the equipment placed and/or set up.

Will your crew set up the rentals for me?

Will your crew set up the rentals for me?

U.S. Tent Rental is a full service rental company and set-up is included in our pricing model. Although if prior instructions were not given to the sales staff to be placed on the order, and no one is there to accept the order, we will generally just leave everything at the job site, except for tents. Tents must be set up by U.S. Tent Rental licensed and insured employees.

Is U.S. Tent Rental fully insured if something were to happen on my property?

Is U.S. Tent Rental fully insured if something were to happen on my property?

Yes, all our employees are covered under workman's comp, and we are fully licensed and insured should some unforeseen action occur.

Is it customary to tip the set-up crews?

Is it customary to tip the set-up crews?

If you believe the crew working for you has gone above and beyond to help make your event successful, gratuities are accepted by the crew leader only and dispersed at his discretion. It is not mandatory by any means.

How do I know what size of tent I need?

How do I know what size of tent I need?

We recommend calling our sales staff to go over exactly what will be covered within your tent. We have a computer program that will do an interior layout of how your tent will look so that you can be assured you are renting the correct size tent for your event.

What is the largest tent you have?

What is the largest tent you have?

We carry a multitude of sizes ranging from as small as 10' x 10' and as large as 100' x 300'.

Do we need a permit to set up a tent?

Do we need a permit to set up a tent?

Each jurisdiction has different rules. You will need to consult with our sales staff on your particular region.

Do you set up or break down after hours?

Do you set up or break down after hours?

We run crews 24 hours/day 365 days/year. Our standard set up hours are Monday through Saturday 8:00AM - 3:30 PM. Any jobs starting after 3:30 PM or on Sundays are subject to additional labor fees. Generally it is based on job size and location. Please consult a sales person on your particular situation.

Can we install the tent ourselves?

Can we install the tent ourselves?

No, our insurance mandates that all tents are to be professionally installed by a U.S. Tent Rental employee.

Can we come and see the equipment prior to renting from you?

Can we come and see the equipment prior to renting from you?

Yes, but appointments are highly recommended. Please call our office at 941-727-3311 to set up an appointment. We look forward to seeing you!

What is the difference between a frame tent and a pole tent?

What is the difference between a frame tent and a pole tent?

A pole tent is a tension tent that is set up with interior poles to hold the vinyl in place and must be staked into the ground. A frame tent is a free standing tent with no interior poles and can be set-up on surfaces such as concrete. It is still recommended to stake these tents but for short term local rentals, they can be weighted.

What areas do you service?

What areas do you service?

It all depends on the job size, but we generally will go north to Brooksville, south to Naples, and east to Orlando. We have completed larger jobs beyond this radius as far north as Mississippi (Katrina) south to Miami, and east to Daytona.

What size linen do I put on my table?

What size linen do I put on my table?

Please check out our Linen Size Chart at our Linens by the Sea website for all the details.

Questions/Comments? Please Contact Us for more information.

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  7600 Matoaka Road    
  
Sarasota, Florida 34243
  (888) 334-8368  
(941) 727-3311
  info@ustentrental.com